Uxbridge Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Uxbridge Cleaner provides domestic and commercial cleaning services within its service area. By booking a service, you agree that you have read, understood and accepted these Terms and Conditions, which form a legally binding agreement between you and Uxbridge Cleaner.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means any individual, company or organisation that requests, books or receives cleaning services from Uxbridge Cleaner.

Cleaner means any employee, worker, contractor or representative engaged by Uxbridge Cleaner to provide cleaning services.

Services means the cleaning and related services provided by Uxbridge Cleaner as agreed with the Client at the time of booking.

Premises means the property or properties where the Services are to be carried out.

2. Scope of Services

Uxbridge Cleaner provides regular and one off domestic and commercial cleaning services within its designated service area. The specific services to be carried out at each visit will be agreed at the time of booking, based on the Client's requirements and the time allocated.

Unless expressly agreed in writing, the Services do not include specialist cleaning such as exterior window cleaning at height, industrial cleaning, hazardous or biohazard cleaning, or cleaning that requires specialist equipment or certification.

Uxbridge Cleaner reserves the right to refuse or discontinue Services where conditions at the Premises make it unsafe, unreasonable, or impossible to perform the work to an acceptable standard.

3. Booking Process

Bookings may be made by the Client through the methods made available by Uxbridge Cleaner from time to time. When requesting a booking, the Client must provide accurate information about the Premises, required Services, access arrangements and any special requirements.

A booking is not confirmed until it has been accepted by Uxbridge Cleaner. Uxbridge Cleaner may accept or decline a booking at its discretion and may suggest alternative dates, times or service levels if the original request cannot be accommodated.

For regular cleaning, the day, time and frequency will be agreed in advance. While every effort will be made to maintain agreed slots, they are subject to availability of Cleaners and operational requirements.

The Client must ensure that the Premises are accessible at the agreed time. If access is not possible for any reason within the Client's control, this may be treated as a late cancellation and charges may apply in accordance with the cancellation provisions below.

4. Estimates and Pricing

Any estimate of time or cost provided prior to attending the Premises is based on the information supplied by the Client and is not a fixed quotation unless confirmed as such in writing. If, upon arrival, it becomes apparent that the Premises or the condition of the areas to be cleaned differ materially from the information provided, Uxbridge Cleaner may adjust the price or the scope of Services accordingly.

Pricing is normally based on hourly rates, fixed package rates, or a combination of both, as communicated to the Client at the time of booking. Uxbridge Cleaner reserves the right to amend its standard rates from time to time. Any changes will not affect confirmed bookings that have already been accepted.

5. Payments and Billing

The Client agrees to pay all charges for Services in accordance with the rates and payment terms confirmed at the time of booking.

Payment may be required in advance, on the day of service, or within an agreed invoicing period, depending on the type of service and the Client's account status. The accepted payment methods will be communicated by Uxbridge Cleaner and may include card payments, bank transfers or other forms of electronic payment.

For regular Clients on account, invoices are payable within the payment period stated on the invoice. If no period is specified, payment is due within seven days of the invoice date.

Uxbridge Cleaner reserves the right to charge interest and reasonable administration fees on overdue amounts, and to suspend or cancel further Services until outstanding sums are paid in full.

The Client is responsible for ensuring that payment details provided are correct and that sufficient funds are available. If a payment fails, Uxbridge Cleaner may charge a reasonable fee to cover any bank or processing charges incurred.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to Uxbridge Cleaner. To avoid charges, the Client must give at least 24 hours notice before the scheduled start time of the visit, unless a different notice period has been expressly agreed in writing.

If the Client cancels or reschedules with less than the required notice, Uxbridge Cleaner may charge a cancellation fee up to the full value of the booked visit, to compensate for allocated time and resources.

If the Cleaner arrives at the Premises but is unable to gain access or commence work due to circumstances within the Client's control, this will be treated as a late cancellation and the full fee for the visit may be charged.

Uxbridge Cleaner may cancel or reschedule a booking in the event of staff illness, operational issues, severe weather, or other circumstances beyond its reasonable control. In such cases, Uxbridge Cleaner will notify the Client as soon as reasonably practicable and offer an alternative appointment. Uxbridge Cleaner will not be liable for any loss arising from such cancellations or rescheduling.

7. Client Obligations

The Client agrees to provide safe and reasonable access to the Premises at the agreed time and to ensure that the environment is suitable for the performance of the Services.

The Client must inform Uxbridge Cleaner of any health and safety risks, security systems, alarms, restricted areas, fragile items or other matters that may affect the provision of the Services.

The Client is responsible for securing valuables, jewellery, money, important documents and fragile items before the Cleaner attends. Uxbridge Cleaner does not accept responsibility for loss of such items that are not securely stored.

Where the Client provides cleaning products or equipment, it is the Client's responsibility to ensure that these are safe, suitable and in good working order. Uxbridge Cleaner is not liable for any damage or injury arising from the use of defective or inappropriate products or equipment supplied by the Client.

8. Quality of Service and Complaints

Uxbridge Cleaner aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, the Client must notify Uxbridge Cleaner as soon as possible, and in any event within 24 hours of the relevant visit.

Uxbridge Cleaner will investigate complaints and, where appropriate, arrange for the Cleaner to re attend to rectify the issue or offer another reasonable remedy. The Client's right to a remedy may be affected if the area complained of has been used or altered after the Service.

Complaints reported outside a reasonable period may not be eligible for a remedy, as it may be difficult to verify the circumstances.

9. Liability and Insurance

Uxbridge Cleaner carries insurance appropriate to the nature of its business. Details of cover can be provided on request. The Client must notify Uxbridge Cleaner of any alleged loss or damage as soon as reasonably practicable and in any event within 48 hours of becoming aware of it.

Uxbridge Cleaner will not be liable for any loss or damage caused by faulty materials, equipment or products supplied by the Client, or by instructions given by the Client that are contrary to the manufacturer's guidelines or good practice.

Uxbridge Cleaner's total liability for any claim arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, shall be limited to the value of the individual visit during which the event giving rise to the claim occurred, except where such limitation is not permitted by law.

Uxbridge Cleaner shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of reputation, arising from or in connection with the Services.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

10. Waste Handling and Environmental Regulations

The Client acknowledges that Uxbridge Cleaner must comply with applicable waste and environmental regulations when providing Services, including requirements relating to the handling, segregation and disposal of waste.

Unless expressly agreed, Uxbridge Cleaner does not remove large volumes of waste, bulky items, construction debris, hazardous materials, chemicals, paint, oils, clinical waste or any items subject to specific disposal regulations. The Client remains responsible for arranging appropriate disposal of such materials.

General household and office waste created in the course of the cleaning visit will normally be placed in the Client's existing bins or waste containers on site. The Client is responsible for ensuring that appropriate facilities are available for waste to be stored and collected in accordance with local regulations.

The Client must inform Uxbridge Cleaner if any area contains sensitive, hazardous or regulated materials. Uxbridge Cleaner reserves the right to refuse to handle or clean such materials and to withdraw Services where compliance with regulations cannot be ensured.

11. Health and Safety

Uxbridge Cleaner is committed to maintaining safe working practices for Cleaners and Clients. The Client agrees not to request or instruct Cleaners to undertake any task that is unsafe, illegal or beyond the agreed scope of Services.

Cleaners are instructed not to lift excessively heavy items, use non standard ladders or equipment, or work in areas that present obvious risks. Uxbridge Cleaner may suspend or modify Services if health and safety concerns arise at the Premises.

12. Property Damage and Breakages

While every care is taken during the provision of Services, accidental damage or breakages may sometimes occur. The Client must report any damage or suspected damage to Uxbridge Cleaner as soon as possible and within 48 hours of the visit.

Uxbridge Cleaner reserves the right to inspect the alleged damage and, where appropriate, may offer repair, replacement or a fair contribution towards the cost, taking into account the age and condition of the damaged item.

Uxbridge Cleaner is not responsible for normal wear and tear, deterioration due to age, pre existing damage, or damage arising from the use of unsuitable or unstable materials or fixtures at the Premises.

13. Keys and Security

Where the Client provides keys, codes or other access methods, Uxbridge Cleaner will take reasonable care to safeguard them. Keys may be coded or stored securely in accordance with internal procedures.

Uxbridge Cleaner accepts no liability for loss or damage arising from security systems that have not been properly set up or maintained by the Client, or from instructions that are incomplete or incorrect.

The Client is responsible for notifying Uxbridge Cleaner promptly of any changes to locks, access arrangements or alarm settings that may affect entry to the Premises.

14. Staff and Non Solicitation

The Client agrees not to directly employ, solicit or engage any Cleaner introduced by Uxbridge Cleaner to provide cleaning services on a private basis, during the period of engagement and for six months thereafter, without the prior written consent of Uxbridge Cleaner.

If the Client breaches this provision, Uxbridge Cleaner reserves the right to charge a reasonable introduction fee representing the costs of recruitment and training.

15. Variations to Service

Any changes to the agreed scope of Services, time allocations or frequency must be requested by the Client and agreed by Uxbridge Cleaner in advance. Uxbridge Cleaner will aim to accommodate variations where possible but cannot guarantee that particular days, times or Cleaners will always be available.

Uxbridge Cleaner may make minor changes to the way Services are delivered, including the products or equipment used, provided that the overall nature and quality of the Services remain substantially the same.

16. Force Majeure

Uxbridge Cleaner shall not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruption, power failures, accidents, acts of government, pandemics or other emergencies.

17. Data Protection and Privacy

Uxbridge Cleaner may collect and process personal information about Clients for the purposes of managing bookings, delivering Services, handling payments and meeting legal obligations. Personal information will be handled in accordance with applicable data protection laws and Uxbridge Cleaner's privacy practices.

Clients are responsible for ensuring that any personal data they provide is accurate and up to date, and for informing Uxbridge Cleaner of any changes that may affect the delivery of Services.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by Uxbridge Cleaner in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and Uxbridge Cleaner in relation to the Services and supersede any prior agreements, understandings or arrangements.

Uxbridge Cleaner may update these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking. Continued use of the Services following any changes will constitute acceptance of the updated Terms and Conditions.