Uxbridge Cleaner Privacy Policy

This Privacy Policy explains how Uxbridge Cleaner collects, uses, stores, and protects your personal data. It applies to all Uxbridge Cleaner customers and prospective customers within the Uxbridge and surrounding service area, including individuals who make enquiries, request quotations, or use our cleaning services for residential or commercial premises.

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation GDPR, the Data Protection Act 2018, and any other applicable data protection laws.

Personal Data We Collect

We collect only the personal data that is necessary for us to provide and manage our cleaning services. This may include the following categories of information.

Identity details, such as your name and, where applicable, the name of a business contact person.

Contact details, such as your address, service location, and any additional access information you choose to provide for us to reach your premises safely and efficiently.

Booking and service information, such as dates and times of appointments, type of cleaning services requested, property details relevant to the work, and preferences you share with us for how services should be carried out.

Billing and payment related information, such as invoice details and payment status. We do not store full payment card details, although your chosen payment provider may process such data on our behalf.

Communication records, including information you give us by phone, in writing, or through any online forms you may use, such as enquiries, feedback, or complaints.

Technical data, where applicable, such as basic device and browsing information generated when you visit our website, for example pages visited, time and date of visit, and general location data based on IP address. This information is typically collected through cookies or similar technologies.

Lawful Bases for Processing

We only process your personal data when we have a valid legal basis to do so under GDPR. Depending on the specific activity, we rely on one or more of the following lawful bases.

Contract. We process your data where it is necessary to enter into or perform a contract for cleaning services with you. This includes scheduling appointments, managing bookings, communicating with you about your service, and issuing invoices.

Legal obligation. We may process your data where necessary for us to comply with legal and regulatory requirements, for example for tax, accounting, or record keeping purposes.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, managing our relationship with you, responding to your enquiries, and maintaining security and safety for our staff and customers.

Consent. In certain cases, we may rely on your explicit consent, for example where we wish to send you marketing communications that go beyond what is necessary for your booked services. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes.

To provide cleaning services, including processing bookings, attending your property, and completing agreed tasks to the standard you expect.

To manage our customer relationship, including responding to enquiries, handling complaints, rescheduling or confirming appointments, and following up regarding work carried out.

To handle payments and accounting, including issuing invoices, processing payment confirmations, and keeping financial records as required by law.

To improve our services, including reviewing feedback, monitoring the quality of our work, and assessing how we can enhance customer experience.

To ensure safety and security for both you and our staff, including managing information necessary for access and onsite conduct.

To send you service related communications, such as important updates about your bookings, changes to our terms, or updates to this Privacy Policy.

To send limited marketing messages about our services, where the law allows and only where you have not opted out. You may request that we stop marketing to you at any time.

Data Sharing and Processors

We do not sell your personal data. We only share your data with carefully selected third parties when necessary to operate our business or comply with the law.

Service providers and processors. We may share your information with companies that provide us with services such as booking systems, invoicing and accounting systems, cloud storage, and information technology support. These parties act as data processors and are only permitted to process your data on our instructions and in accordance with data protection law.

Professional advisers. We may share limited data with accountants, legal advisers, or consultants where this is necessary for business operations or to protect our legal rights.

Authorities and regulators. We may disclose your personal data where required to do so by law or regulation, or where necessary to protect our rights, the rights of our customers, or the safety of our staff.

Whenever we engage processors, we require them to implement appropriate technical and organisational measures to protect your data and to process it only for specified purposes.

International Transfers

Some of our service providers may store or process data outside the United Kingdom or the European Economic Area. Where this occurs, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other recognised data transfer mechanisms, so that your data remains adequately protected.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.

Customer and booking records are generally retained for as long as you remain an active customer and for a reasonable period afterwards in case of queries or disputes. Financial and invoice information may be retained for a longer period, in line with statutory retention obligations for tax and accounting.

When we no longer need your personal data, we will securely delete or anonymise it, so that it can no longer be associated with you.

Your Data Protection Rights

Under GDPR, you have a number of rights in relation to your personal data. These rights may be subject to certain limitations or conditions in law, but we will always respond to any request you make in accordance with applicable legislation.

Right of access. You can request a copy of the personal data we hold about you, along with information about how we use it.

Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you have withdrawn consent.

Right to restriction. You can ask us to restrict the processing of your personal data in specific situations, for example while we are checking its accuracy or assessing an objection you have raised.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling for those purposes. You also have an absolute right to object to direct marketing.

Right to data portability. Where we process your data based on consent or contract, and the processing is carried out by automated means, you may have the right to receive your data in a structured, commonly used, machine readable format and to request that we transfer it to another controller.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to your withdrawal.

To exercise any of your rights, you can contact us using the contact details provided on our main website or through our usual customer communication channels. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the Information Commissioners Office if you believe that your data has been processed in a way that does not comply with data protection law. We encourage you to contact us first so we can try to resolve your concerns.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, unlawful processing, or damage. These measures include limiting access to personal data to those staff and service providers who have a business need to know it and are subject to confidentiality obligations, using secure storage solutions, and regularly reviewing our processes and safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or the way we handle personal data. Any significant changes will be clearly indicated in the updated policy. The revised version will apply from the date it is published.

By continuing to use Uxbridge Cleaner services after any changes to this Privacy Policy, you acknowledge that you have read and understood the updated terms.