Uxbridge Cleaner Terms and Conditions

These Terms and Conditions set out the basis on which cleaning services are provided by Uxbridge Cleaner and apply to all domestic and commercial bookings unless otherwise agreed in writing. By making a booking, confirming an appointment, or allowing our team to commence work, the customer agrees to be bound by these terms. The purpose of this document is to make the service process clear, fair, and transparent, while protecting both the customer and the service provider. For the avoidance of doubt, these terms may refer to Uxbridge cleaning services, Uxbridge cleaners, or cleaning services in Uxbridge as general descriptions of the same service offering.

In these terms, “customer”, “you”, and “your” mean the person or business requesting the service. “We”, “us”, and “our” mean the service provider operating as Uxbridge Cleaner. “Property” includes houses, flats, offices, shared premises, and any other location where work is performed. “Service” means any cleaning, treatment, or related task agreed at the time of booking. The agreement begins once a booking is accepted and continues until the service is completed, any follow-up obligations end, or the booking is cancelled in line with these terms.

These terms are intended to be read alongside any service description, estimate, quotation, schedule, or written confirmation issued before the appointment. If there is any inconsistency between a quotation and these conditions, the more specific written term will apply only to the extent of the inconsistency. Nothing in this document affects statutory rights that cannot be excluded under UK law. We may update these terms from time to time, and the version in force at the time of booking will govern that booking unless a later written amendment is agreed.

Booking process begins when you provide us with the essential details needed to assess the work, including the type of cleaning required, the property size, access arrangements, preferred dates, and any special requirements. We may ask for photographs, a site description, or additional information so that we can confirm availability and estimate the likely duration and cost. A booking is not confirmed until we expressly accept it, whether verbally, in writing, or through another agreed method. We reserve the right to decline a booking where the work requested is outside our scope, unsafe, unlawful, or impractical.

At the time of booking, you are responsible for providing accurate and complete information. This includes, where relevant, whether the property is occupied, whether parking or access is restricted, whether pets are present, and whether the premises contain hazards such as exposed wiring, mould, bodily fluids, sharps, or pest infestations. If the information provided is incomplete or inaccurate, we may revise the price, alter the schedule, or refuse to proceed until the issue is resolved. Any estimate given before attendance is based on the information available and may change if the actual conditions differ materially.

All bookings are subject to availability and may be confirmed for a fixed date, a recurring schedule, or a flexible period, depending on the service agreed. If a key collection, access code, concierge handover, or other entry arrangement is needed, you must ensure that access is ready at the agreed time. If our team cannot enter the property due to circumstances outside our control, the appointment may be treated as a late cancellation or wasted visit. For the purposes of Uxbridge cleaning services, time slots are estimates unless a fixed appointment is expressly stated.

If any change is requested after confirmation, including changes to rooms, tasks, or timing, we will consider the request in good faith but cannot guarantee availability. Additional work may be charged at our current rates or at an adjusted fixed price if the scope of the appointment changes. Where a service is booked on behalf of another person or organisation, the booking party remains responsible for payment unless we have agreed otherwise in writing. The customer should ensure all relevant decision-makers have approved the booking before confirmation.

Payments are due in accordance with the price and schedule agreed at booking or in the invoice issued after completion. Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. For one-off visits, payment may be required in advance, on the day, or immediately after completion, depending on the service type and risk profile. For recurring or commercial cleaning, we may issue invoices payable within a specified period. Late payment may result in interest and recovery costs where permitted by law.

We accept only the payment methods that we state as available at the time of booking or invoicing. We are not responsible for bank transfer delays, card authentication failures, or any charges applied by your bank or payment provider. If a deposit is required, it is usually non-refundable unless we cancel the booking or agree otherwise in writing. Any discount, promotional price, or package rate applies only to the conditions under which it was offered and may be withdrawn for future bookings at our discretion. The customer remains responsible for all sums properly due for work requested and completed.

Cancellations and rescheduling must be made as early as possible. If you wish to cancel or change the appointment, you should notify us within the agreed notice period. Where no notice period has been specified, we consider reasonable notice to be at least 24 hours before the scheduled start time for standard domestic work and longer where specialist equipment, materials, or staffing have been arranged. Short-notice cancellations may attract a charge to cover wasted time, administration, and any non-recoverable costs already incurred.

If you are not present at the property, fail to provide access, or are unable to proceed because the property is not ready for the agreed service, this may be treated as a cancellation by you. We may also cancel or postpone a booking where weather, safety issues, staff illness, equipment failure, or other circumstances outside our control prevent us from delivering the service as planned. In such cases, we will either reschedule the appointment or refund any prepaid amount for the cancelled element, unless the issue arises from the customer’s breach of these terms.

If you are booking a recurring Uxbridge cleaner service, either party may end the arrangement by giving reasonable notice in writing or by the agreed communication method. We may suspend or cancel repeat services where payment remains overdue, access is repeatedly denied, the property conditions are unsafe, or the customer fails to cooperate in a way that prevents proper performance of the service. Any cancellation does not affect rights that have already accrued, including the right to payment for work completed and the right to recover legitimate costs.

Liability is limited to the extent permitted by UK law. We will use reasonable care and skill in providing our services, but cleaning inherently involves risk where surfaces, materials, finishes, and fixtures vary widely. We are not liable for pre-existing damage, wear and tear, hidden defects, poor workmanship by third parties, or damage caused by unsuitable materials, unstable fittings, or items that were already fragile, defective, or improperly installed. The customer should remove or secure valuables, breakables, and irreplaceable items before the appointment begins.

We will not be responsible for loss or damage caused by inaccurate instructions, insufficient warnings, or failure to disclose sensitive materials, special finishes, or known hazards. Where we move items to clean behind or beneath them, we do so with reasonable care, but the customer accepts that older objects may be more vulnerable to damage or marking. Any claim for damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service. We may require photographs, access to the item, and an opportunity to inspect the issue before any remedy is considered.

To the fullest extent allowed by law, our total liability arising out of or in connection with any booking shall not exceed the amount paid or payable for the specific service giving rise to the claim, except where liability cannot lawfully be limited or excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. References to Uxbridge cleaners and cleaning services in Uxbridge in this section are descriptive only and do not expand liability beyond the agreed service.

Waste regulations apply to all materials removed, handled, or left at the property during or after the service. The customer is responsible for ensuring that the waste stream is lawful and safe to handle. We do not transport, dispose of, or remove controlled waste, clinical waste, hazardous substances, asbestos, sharps, gas canisters, chemicals requiring specialist disposal, or any other regulated material unless this has been specifically agreed in writing and can lawfully be undertaken. Any such agreement may involve additional charges and documentary requirements.

Where we collect general waste as part of an agreed service, the customer must provide adequate bins, sacks, and access to lawful disposal arrangements, and must ensure compliance with local and national waste rules. We may refuse to handle items that are contaminated, unsafe, or not suitable for ordinary disposal. If the customer asks us to separate rubbish, recycle materials, or bag waste, we will do so only where it is lawful and practical. The customer remains responsible for the correct classification, segregation, and onward disposal of waste generated at the property unless we have expressly accepted that responsibility in writing.

We reserve the right to stop work immediately if we discover waste or substances that pose a risk to health, safety, the environment, or lawful operation. In such circumstances, additional charges may apply for wasted attendance, protective measures, or partial work already undertaken. The customer agrees to indemnify us against losses, fines, claims, or costs arising from any breach of waste-related obligations caused by the customer’s acts or omissions, including failure to disclose hazardous materials or illegal dumping instructions.

Customers must provide a safe working environment, including reasonable access to water, electricity, and lighting where required. If our team reasonably believes that a property is unsafe, unsanitary, or unsuitable for the service, we may withdraw or pause the work until the issue is remedied. The customer is also responsible for ensuring that children, pets, and third parties do not interfere with the service in a way that creates risk or prevents completion. We are entitled to use our professional judgment to determine the safest way to carry out the agreed work.

Any products, chemicals, or equipment supplied by us remain our property unless otherwise agreed. Where the customer requests the use of their own materials, we may decline if the items are unsuitable, expired, poorly labelled, or inconsistent with our safety requirements. We are not liable for adverse results caused by customer-supplied products. The customer acknowledges that some cleaning outcomes depend on the condition, age, and composition of surfaces and that perfect restoration cannot be guaranteed, especially where stains, odours, or contamination are longstanding.

Governing law and jurisdiction: these terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right.